Starlink Aviation

General

• Coordinate and manage aspects of international flight operations under private (CAR 604) and commercial (CARs 703-704) regulations
• Work closely with pilots, flight coordinators, the operations control center, and maintenance departments
• Carry out the technical duties of a Flight Follower
• Support client service activities
• Act as a key planner and provide logistical support to ensure flights are successfully carried out
• Oversee all stages of private flights—before, during, and after—to ensure satisfaction for pilots and owner-clients
• Plan and follow commercial flights and air ambulance missions
• Complete post-flight administrative procedures
• Coordinate with flight coordination, pilots, maintenance services, and other departments

Flight Follower

Sales

• Interact with clients by phone, email, and in person to understand their travel needs and provide information about available charter flight options
• Respond promptly to inquiries, address concerns, and provide exceptional customer service
• Coordinate all aspects of charter flights, including flight scheduling, aircraft selection, ground handling, and catering
• Liaise with internal teams and external partners to ensure the seamless execution of charter flight logistics
• Ensure that all required documentation, permits, and licenses are in order for each charter flight
• Build and maintain strong relationships with clients, charter brokers, and operators to foster customer loyalty and generate repeat business
• Handle questions or concerns before, during, or after charter flights
• Proactively identify solutions and collaborate with relevant teams to resolve issues and ensure customer satisfaction
• Maintain accurate and up-to-date records of customer interactions and flight reservations
• Prepare reports, invoices, and documentation as required

Charter Sales Manager

• Interact with clients via phone, email, and in-person to understand travel needs and provide information on charter flight options
• Respond to inquiries, address concerns, and provide exceptional customer service
• Coordinate charter flights, including scheduling, aircraft selection, ground handling, and catering arrangements
• Liaise with internal teams and external partners to execute charter flight logistics
• Ensure documentation, permits, and licenses are in order for each charter flight
• Build and maintain relationships with clients, charter brokers, and operators
• Handle issues before, during, or after charter flights and collaborate with relevant teams to resolve problems
• Maintain records of client interactions and flight bookings
• Prepare reports, invoices, and documentation as required

Flight Follower

Charter Sales Manager

Charter Sales Representative