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Technical Product Manager

• Define and own the Salesforce product vision, roadmap, and release plans
• Evangelise, educate, and demonstrate Salesforce best practices
• Provide confidence to stakeholders and reduce noise and conflict
• Make authoritative decisions on priorities and justify the product vision to C-level and SVP stakeholders
• Form steering and working groups to manage business requirements
• Set expectations and resolve conflicts with cross-functional stakeholders
• Act as the primary point of contact for Salesforce queries and decisions
• Provide C-level updates, metrics, and progress toward the vision and strategy
• Own and prioritise the product backlog based on business value and ROI
• Translate business needs into user stories and acceptance criteria
• Participate in Agile activities including sprint planning, backlog pruning, and reviews
• Ensure timely delivery of high-quality solutions and support
• Champion user-centric Salesforce design and functionality
• Drive platform adoption and continuous improvement
• Gather feedback and analytical data to optimise solutions and demonstrate ROI
• Support training and enablement initiatives
• Ensure solutions follow Salesforce best practices, security, and governance standards
• Validate delivered features against acceptance criteria
• Manage risks, dependencies, and technical debt
• Maintain process and solution documentation
• Own the core vendor relationship with Salesforce and associated systems

Senior Technical Product Owner – Salesforce