Strala

Director

• Develop and execute subrogation strategy and achieve performance measures for gross and net recoveries, recovery yield, cycle time, aged inventory, and recovery expenses
• Forecast recovery results and explain performance, risks, and improvement opportunities to leadership and clients
• Oversee the full recovery lifecycle, including intake, investigation, liability assessment, demand preparation, negotiation, escalation, and collection
• Set standards for file assignment, prioritization, documentation, settlement authority, and closure
• Provide technical direction on complex, high-value, disputed, and litigated recoveries
• Ensure evidence is preserved and critical deadlines are identified, tracked, and acted upon
• Evaluate pursuit strategies based on recovery potential, supporting evidence, expected expense, and likelihood of success
• Establish quality reviews and file audits to improve consistency and prevent recovery leakage
• Recruit, coach, and develop subrogation professionals and managers
• Set individual and team goals, balance workloads, and hold employees accountable for quality and results
• Build training programs for investigation, negotiation, arbitration, and recovery skills
• Serve as senior subrogation contact for clients, carriers, and internal stakeholders
• Lead recovery reviews and communicate strategies, outcomes, and material developments
• Select and manage outside counsel, collection agencies, investigators, and other recovery partners
• Monitor vendor results, fees, service standards, and the financial value of outsourced work
• Partner with Claims, Legal, Finance, and Account Management to protect recovery opportunities
• Improve claims-system workflows, data quality, reporting, and recovery identification
• Partner with engineering teams to implement automation and analytics

Explore Director of Subrogation at Strala. Review requirements and application details.

Director of Subrogation

General

• Manage uninsured and contractual recovery files, including accidents and unreturned rental vehicles, from initial review through resolution
• Review claim documents, rental agreements, vehicle return records, liability information, and loss amounts to establish a clear basis for recovery
• Locate and contact responsible parties, explain outstanding obligations, and address questions or disputes professionally
• Negotiate settlements and payment arrangements within authority, considering individual circumstances and ability to pay
• Monitor payment plans, follow up on missed payments, and determine appropriate next steps
• Identify files requiring further investigation, management review, or referral to approved collection or legal partners
• Maintain accurate records of communications, negotiations, payments, and decisions
• Work closely with claims handlers, rental operations, and recovery teammates to confirm vehicle status, resolve missing information, and move files forward
• Meet recovery, service, quality, and productivity goals while following company policies and applicable requirements
• Share ideas that improve recovery processes and the experience of people interacting with the team

Explore Uninsured Recovery Specialist at Strala. Review requirements and application details.

Open roles

Director of Subrogation

Uninsured Recovery Specialist