Strategic Technology Solutions, LLC

Engineer

• Provide the highest level of technical expertise within the service delivery department
• Collaborate with project managers, solutions architects, and other project engineers
• Identify and implement clients’ technical needs while assessing regulatory applicability and risk
• Determine appropriate, compliant solutions to business problems
• Partner with delivery areas to implement and support cloud solutions and trusted technology
• Guide, support, and develop technical solutions for client and internal engagements
• Mentor, train, and guide junior service delivery staff
• Achieve 85% billable utilization
• Maintain at least a 90% CSAT score on delivered projects
• Create and maintain client information in the documentation system
• Provide customer service and timely technical expertise on projects
• Track project hours, actual versus scheduled hours, and billable-time percentage
• Conduct network discoveries and client onboarding for new managed service clients
• Identify, propose, design, and deliver infrastructure upgrades and projects
• Resolve client technical issues with little or no escalation
• Adhere to and improve service delivery procedures and security protocols
• Stay current with technologies and pursue certifications
• Document all time worked in the ticketing system
• Participate in the on-call rotation
• Travel as needed
• Perform other duties as required by the supervisor

Explore Senior IT Project Engineer at Strategic Technology Solutions, LLC. Review requirements and application details.