Sumble

Sales Operations Manager

• Design and run onboarding for new Account Executives and Customer Success Managers to support productivity within the first 90 days
• Create and maintain playbooks covering qualification criteria, discovery questions, objection handling, and competitive positioning
• Define ramp criteria and measurement for each role
• Build battlecards, case studies, and pitch materials for live sales calls
• Partner with Customer Success on renewal and expansion playbooks
• Run call reviews, role-plays, and deal coaching
• Track ramp time, stage win rates, and call-to-close ratios to guide enablement priorities
• Partner with RevOps on CRM and tooling implementation
• Serve as the first dedicated enablement hire, initially executing the work independently before building a team
• Audit sales and Customer Success artifacts and observe live calls during the first 30 days
• Ship a new-hire onboarding curriculum and initial battlecards within the first 60 days
• Reduce new-representative ramp time within the first 120 days

Head of Sales Enablement