SureCo

Enrollment Specialist

• Submit carrier applications for new hire enrollments, open enrollment elections, qualifying life events, plan changes and updates, terminations, and COBRA transitions
• Collect and submit supplemental documentation required by carriers
• Ensure enrollment accuracy before submission
• Meet carrier-specific submission requirements and deadlines
• Track enrollment status through carrier systems
• Maintain operational relationships with insurance carriers
• Navigate carrier portals and submission systems
• Coordinate with carrier representatives on enrollment issues
• Perform post-enrollment carrier validation and confirmation
• Verify coverage accuracy across the enrollment lifecycle
• Validate plan accuracy and member information
• Identify and resolve carrier discrepancies
• Conduct compliance auditing of enrollment processes
• Perform process quality assurance reviews
• Follow up on pending carrier applications
• Resolve enrollment discrepancies with carriers
• Coordinate on enrollment escalations
• Document and track enrollment issues
• Prevent retroactive corrections through proactive validation
• Ensure the platform reflects enrollment changes
• Meet enrollment accuracy, processing-time, carrier-confirmation, QLE, and open-enrollment completion KPIs