Surescripts

Human Resources

• Implement people initiatives and cultural change at the department level
• Partner with assigned client groups on employee relations, organizational design, coaching, and HR functional processes
• Drive the performance management process
• Lead the True U Learning and Development program, including facilitation and company-wide career-development communications
• Use AI tools daily to improve efficiency, reduce manual work, streamline HR processes, and enhance employee experience
• Participate in establishing long- and short-term goals and strategies for the function
• Complete special projects to improve the function’s effectiveness and efficiency
• Serve as a strategic business partner and change agent for business leaders
• Support talent management, succession planning, workforce planning, compensation cycles, and organizational change

HR Director

Software Engineer

• Design, develop, assess, and troubleshoot software applications in an Agile environment
• Collaborate with architects, customers, product partners, and engineers to solve complex engineering challenges
• Build high-volume applications processing millions of transactions daily, storing multiple terabytes of data, and serving hundreds of thousands of customers
• Estimate work, refine requirements, iterate on designs, deliver working software, communicate with partner teams, and support critical applications throughout the software development life cycle
• Lead or participate in design and code reviews
• Create and maintain automated tests and validate acceptance criteria
• Monitor production systems to identify defects, incidents, and improvement opportunities
• Apply shift-left quality practices to reduce rework, prevent recurring defects, and ensure secure, reliable, observable, maintainable, production-ready software
• Share application development, testing, troubleshooting, documentation, security, data privacy, and Agile best practices
• Use approved AI-assisted development tools across design, implementation, testing, debugging, analysis, and documentation
• Review AI-generated output and remain accountable for software correctness, security, performance, and maintainability
• Continuously improve AI-assisted workflows based on measurable delivery, quality, operations, and customer outcomes

Compliance

• Provide strategic oversight of information security compliance initiatives
• Lead the Information Security Governance, Risk, and Compliance program in alignment with business objectives
• Own the Information Security control framework and annual assurance calendar, including scoping, evidence collection, control testing, auditor management, and remediation tracking
• Lead third-party risk management for vendors and downstream partners handling PHI
• Serve as the security escalation point for customer and partner security reviews, questionnaires, and contractual obligations
• Develop and implement cybersecurity awareness strategies and initiatives
• Establish and govern a comprehensive internal and external risk management program
• Collaborate with subject matter experts to document risks and controls, measure control effectiveness, and report findings through key risk and performance indicators
• Oversee annual business continuity plan reviews and collaborate on contingency planning, testing, and validation
• Develop, maintain, and communicate the risk appetite framework and risk tolerance models
• Monitor risk metrics against limits and manage escalation protocols
• Build and lead the Information Security GRC team, including hiring, developing, and retaining analysts
• Ensure institutional knowledge regarding controls, audits, regulations, and customer commitments is documented and transferable
• Provide leadership oversight for continuous improvement and organizational compliance

HR Director

Software Engineer

Director, Governance Risk and Compliance