Surety

Customer Support

• Process and manage clients' surety bond needs by reviewing bid specs/contracts, facilitating information exchange between clients and underwriters, securing approvals, and issuing bonds
• Deliver top-tier customer service by communicating with clients, underwriters, and Producers
• Handle administrative aspects of bond issuance, modifications, renewals, cancellations, invoicing, and database management
• Review incoming bond applications for completeness and accuracy and enter data into processing systems
• Organize and maintain electronic bond documents
• Serve as liaison for updates and inquiries; coordinate with underwriters to address issues
• Process endorsements and renewals; document changes accurately and inform relevant parties
• Ensure compliance with company policies and industry regulations
• Conduct quality checks to resolve discrepancies in documentation
• Set and achieve work goals; ensure thorough and accurate task completion
• Support accounting with billing issue resolution
• Maintain expertise in surety terms and procedures; may train and mentor junior analysts
• Perform other duties as assigned

Bond Support Specialist