SWIVEL

Product Manager

• Define and own the strategic direction, vision, and multi-year roadmap for assigned product portfolios
• Identify market opportunities, competitive threats, customer needs, and emerging industry trends
• Align product strategy with company objectives, financial targets, and growth initiatives
• Establish portfolio priorities and make investment tradeoff decisions
• Own product business outcomes including revenue growth, adoption, retention, customer satisfaction, profitability, and market share
• Develop pricing, packaging, monetization, and commercialization strategies
• Partner with Finance and Executive Leadership on business cases, product investments, and return-on-investment analysis
• Define success metrics and review portfolio performance for growth and optimization opportunities
• Drive product lifecycle decisions including launches, modernization, expansion, and retirement
• Oversee go-to-market strategy and launch readiness
• Partner with Marketing, Sales, Customer Success, and Operations on product adoption and commercialization
• Lead market research, competitive intelligence, and customer discovery efforts
• Monitor market trends, competitor activity, regulatory changes, and customer needs
• Lead, coach, develop, and evaluate a team of Product Managers and a Product Designer
• Create a high-performance culture focused on accountability, customer outcomes, continuous improvement, and professional growth
• Mentor Product Managers and elevate product thinking, execution quality, and business acumen
• Remain involved in product discovery, prioritization, roadmap decisions, and strategic initiatives
• Guide teams in developing features, epics, business cases, and requirements
• Support complex initiatives requiring executive alignment, cross-functional coordination, or organizational change
• Remove organizational barriers and escalate issues affecting execution or business outcomes
• Ensure backlog discipline, strategic alignment, and execution excellence
• Influence stakeholders across Engineering, Architecture, Finance, Compliance, Operations, Marketing, Legal, Sales, and Customer Success
• Communicate strategy, priorities, tradeoffs, risks, and performance updates to executive and cross-functional audiences
• Represent Product Management in executive planning, strategic reviews, and company-wide initiatives

Director of Product Management

Technical Program Manager

• Act as a bridge between operational teams, internal engineering resources, and third-party tool providers to build, improve, and manage internal tooling solutions
• Oversee a technical roadmap for internal tooling initiatives, including prioritization, resourcing, and requirements
• Build and maintain relationships with internal and external partners
• Establish communication plans and coordinate stakeholders
• Track progress, identify risks, and steward frameworks and governance structures
• Implement solutions to ensure successful execution
• Develop and implement process improvements, automation opportunities, and operational efficiencies
• Analyze business processes, performance metrics, and operational data to identify trends, risks, and opportunities for continuous improvement
• Drive operational and technical goal-planning processes
• Establish status-tracking mechanisms
• Communicate progress, risks, and priorities across the organization
• Operate effectively with minimal day-to-day direction in a fast-paced, ambiguous environment
• Perform all other duties as assigned

Director of Product Management

Technical Program Manager II – Operations