Swoogo

Full-stack Engineer

• Develop responsive, accessible front-end solutions using HTML, CSS/SCSS, and JavaScript
• Build and customize branded client websites on the Swoogo platform
• Optimize websites, integrations, and custom solutions for performance, reliability, and cross-device/browser compatibility
• Design, build, and maintain integrations using REST APIs, webhooks, and middleware
• Read API documentation to scope, architect, and troubleshoot integrations using OAuth, API keys, and tokens
• Collaborate with clients and internal teams to customize functionality, map data models, and resolve technical challenges
• Write maintainable code and technical documentation
• Use Git and version control best practices
• Test and debug front-end builds, API calls, and webhook events
• Gather client requirements and develop project and technical specifications
• Assess feasibility, dependencies, risks, and effort estimates
• Advise clients during calls and meetings
• Provide client training and guidance
• Manage multiple client projects and ensure timely, high-quality deliverables
• Communicate progress, risks, and dependencies to stakeholders and clients
• Identify workflow improvements through automation, AI tools, or software customization

Software Developer II, Pro Services

Support Engineer

• Own end-to-end IT support across Google Workspace, Okta, 1Password, and Slack administration
• Provision and deprovision accounts, conduct access reviews, and troubleshoot MFA/SSO issues
• Build and maintain AI-assisted support workflows for auto-resolution, intelligent triage/routing, and self-service
• Administer the company AI tooling stack, including Claude Enterprise and MCP connectors
• Provision seats, troubleshoot connectors, monitor usage, and communicate about third-party outages
• Manage Mac and Windows endpoint devices through Jamf and Intune MDM
• Handle patching, security baseline enforcement, hardware lifecycle, replacements, loaners, and offboarding pickups
• Administer Google Groups and distribution lists, manage email hygiene, and process phishing reports
• Support onboarding and offboarding automation
• Partner with Security & Compliance on access reviews and basic incident triage

Software Developer II, Pro Services

Senior IT Support Engineer