Tatum

Support Engineer

• Own customers’ technical issues from first contact through resolution
• Use product usage data, monitoring, logs, and recurring support patterns to identify issues proactively
• Reach out to customers about potential issues or opportunities to improve integrations
• Propose practical solutions and best practices based on customers’ technical and business needs
• Help prospects and existing customers maximize the value of Tatum’s products
• Collaborate with Engineering and Infrastructure on incidents and complex technical problems
• Prevent recurring issues through automation, documentation, tooling, configuration changes, and product improvements
• Represent the customer perspective and contribute to product and customer experience improvements
• Participate in the on-call rotation for critical incidents

Explore Technical Support Engineer at Tatum. Review requirements and application details.