Support Engineer jobs in Czechia

Explore 5 matching jobs.

Tatum

Technical Support Engineer

Tatum

Posted: 10/22/2026
CloudDockerGRPCLinuxTypeScript
Blackpoint Cyber

Support Engineer II

Blackpoint Cyber

Posted: 10/9/2026
AnsibleAWSAzureCloudDNSDockerFirewallsMacOSMicroservices+1 more
Carrier

Senior Ariba IT Support Developer

Carrier

Posted: 9/30/2026
ERPGroovyITSMJavaScriptPythonServiceNowSQL
Honeywell

Experienced Technical Support Professional

Honeywell

Posted: 9/23/2026
TCP/IP
CallMiner

Technical Support Engineer

CallMiner

Posted: 9/15/2026
AWSAzureJavaScriptLinuxPythonSQLTypeScriptVoIP
Tatum

Technical Support Engineer

Tatum
Posted 10/22/2026full-timeBrno • CzechiaJuniorMid-LevelWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and solution engineering, with a strong focus on customer communication and proactive issue resolution. Proficient in analyzing technical data and translating customer needs into effective solutions while collaborating with engineering teams.

Highest-signal resume keywords
Technical Support ExperienceAPI UnderstandingRoot Cause AnalysisBasic Scripting SkillsCloud Infrastructure Experience

Tech Stack

Tools & technologies
CloudDockerGRPCLinuxTypeScript

About the role

Key responsibilities & impact
  • Own customers’ technical issues from first contact through resolution
  • Use product usage data, monitoring, logs, and recurring support patterns to identify issues proactively
  • Reach out to customers about potential issues or opportunities to improve integrations
  • Propose practical solutions and best practices based on customers’ technical and business needs
  • Help prospects and existing customers maximize the value of Tatum’s products
  • Collaborate with Engineering and Infrastructure on incidents and complex technical problems
  • Prevent recurring issues through automation, documentation, tooling, configuration changes, and product improvements
  • Represent the customer perspective and contribute to product and customer experience improvements
  • Participate in the on-call rotation for critical incidents

Requirements

What you’ll need
  • At least two years of experience in technical support, solution engineering, QA, or a similar technical role
  • Understanding of APIs, HTTP, JSON, authentication, and system integrations
  • Ability to analyze requests, responses, logs, and error messages to identify root causes
  • Ability to translate customer needs into practical technical solutions and explain them clearly
  • Ownership and ability to prioritize work based on urgency and customer impact
  • Comfortable communicating with customers and collaborating with technical teams
  • Proactive identification and prevention of customer issues
  • Interest in improving and modernizing customer support
  • Basic scripting or automation skills
  • Comfortable communicating in English, verbally and in writing
  • Curiosity, proactivity, and willingness to learn blockchain technologies
  • Experience with cloud infrastructure, Linux, Docker, or TypeScript is nice to have
  • Experience with blockchain technologies or understanding of public blockchain networks is nice to have
  • Experience with WebSockets, gRPC, or other real-time communication technologies is nice to have

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical SupportSolution EngineeringAPIHTTPJSONSystem IntegrationRoot Cause AnalysisAutomationScriptingBlockchain Technologies
Soft Skills
Customer CommunicationCollaborationProactivityCuriosityOwnership
Tools & Technologies
Cloud InfrastructureLinuxDockerTypeScriptWebSocketsGRPC
Industry Keywords
Customer SupportTechnical IssuesProduct ImprovementsIncident ManagementReal-Time Communication