Team Outsider

Operations

• Support and develop General Managers across Team Outsider’s portfolio of campgrounds
• Provide subject-matter expertise, operational coaching, and consistent accountability to General Managers
• Translate company strategy into daily execution across properties
• Drive improvement in Google Reviews, Team Member NPS, and financial performance
• Ensure properties maintain clear visions, strategies, priorities, and measurable performance indicators
• Develop General Managers through coaching, feedback, and capability building
• Ensure the right people are in the right roles with clear expectations and accountability
• Strengthen hospitality standards, guest-facing processes, and service delivery
• Increase adoption of operating standards, processes, systems, and guest experience expectations
• Identify issues, drive solutions, and escalate appropriately
• Build trust and alignment across on-site teams and Home Office partners

Campground Operations Coach