Tecsys Inc.

Support Engineer

• Own and work cases from an incoming ServiceNow queue, prioritizing and managing multiple issues at once
• Troubleshoot simple to moderately complex issues across Tecsys Elite applications and integrations through log analysis, research and problem recreation
• Write SQL queries and read Java-based code and stack traces to pinpoint root causes
• Communicate clearly with customers, confirm the business impact of each issue and keep them informed through to resolution
• Provide workarounds or alternate solutions when a permanent fix takes time
• Escalate and coordinate with EBS, Cloud Operations and BI teams when cases involve infrastructure, custom code or other systems
• Document solutions in the knowledge base and meet SLA commitments

Technical Support Analyst

• Own and handle tickets in the “ServiceNow” queue, prioritizing and managing multiple requests simultaneously
• Diagnose simple to moderately complex issues affecting Tecsys Elite applications and integrations through log analysis, research, and issue reproduction
• Write SQL queries and read Java code and stack traces to identify the root cause of issues
• Communicate clearly with customers, confirm the business impact of each issue, and keep them informed through resolution
• Propose workarounds or alternative solutions when a permanent fix requires more time
• Escalate tickets and collaborate with the EBS, Cloud Operations, and BI teams when issues involve infrastructure, custom code, or other systems
• Document solutions in the knowledge base and meet service-level agreement (SLA) commitments

Inventory Specialist

• Lead data collection and configuration of the Tecsys solution
• Collaborate with the project team to identify client needs and define business processes
• Build trusted, on-site relationships with clients
• Guide clients through the integration of Tecsys software
• Contribute to successful implementations
• Work within the Professional Services department on implementation and business process projects

Application Specialist – Hospital Inventory Management

Operations

• Analyze financial and operational performance data to identify trends and support strategic decision-making
• Develop and maintain financial models and forecasts to support financial planning and budgeting processes
• Evaluate and improve financial and operational processes to increase efficiency and achieve cost savings
• Collaborate with cross-functional teams to ensure the accurate and timely recording of financial transactions
• Prepare and present financial reports and analyses to senior management
• Conduct financial analyses to support business development initiatives and investment decisions
• Participate in the development and implementation of financial policies, procedures, and controls

Financial Operations Analyst

• Analyze financial and operational performance data to identify trends and drive strategic decision making
• Develop and maintain financial models and forecasts to support financial planning and budgeting processes
• Evaluate and improve financial and operational processes to drive efficiency and cost savings
• Collaborate with cross-functional teams to ensure accurate and timely recording of financial transactions
• Prepare and present financial reports and analysis to senior management
• Conduct financial analysis to support business development initiatives and investment decision making
• Assist in the development and implementation of financial policies, procedures, and controls
• Manage and optimize the Product and Technology department's finances and operations