Tenzo - Restaurant PerformanceOps

Support Engineer

• Reproduce and diagnose customer problems across the product, data and integrations using logs, databases, APIs and internal tooling
• Resolve technical problems that do not require a software change without unnecessarily escalating them to Engineering
• Provide Engineering with clear reproduction steps, evidence, customer impact and technical context when changes are required
• Own the technical support backlog with Customer Success
• Understand impact and urgency, prioritise issues correctly and keep Customer Success informed with clear customer-facing explanations
• Act as a technical point of contact for integration partners
• Work through APIs, data structures and requirements to launch and support integrations
• Identify patterns across support issues and work with Product and Engineering to fix recurring problems at their source
• Validate automated support and diagnostic tooling output
• Improve support tooling, processes and workflows used to resolve technical issues

Explore Product Support Engineer at Tenzo - Restaurant PerformanceOps. Review requirements and application details.