Texas Health Care Privia Med

Trainer

• Work under the direction of the Workflow Manager
• Facilitate in-person classroom training, deployment, and support of NextGen EHR applications
• Train providers and front and back office staff
• Provide day-to-day customer-focused first-level application and technical support
• Provide second-level support to internal system users at the Central Business Office and remote clinics
• Deliver orientation, pre-live onboarding, and post-live training to physicians, providers, and office staff
• Train users on PMGNTX Best Practice processes and EHR software
• Respond to and diagnose problems through discussions with users
• Perform problem recognition, research, isolation, resolution, and follow-up
• Participate in major upgrades, updates, and testing as needed
• Provide day-to-day customer support to providers, remote office users, and internal users

EMR/EHR Trainer