TextNow

AI Engineer

• Design, develop, and deploy AI-enabled applications, services, and automations
• Build internal tools and intelligent workflows using LLMs, AI agents, and orchestration frameworks
• Evaluate emerging AI technologies and rapidly prototype new concepts
• Transform proofs-of-concept into scalable production systems
• Drive architecture and implementation decisions for AI initiatives
• Define patterns and standards for AI application development
• Balance experimentation speed with security, governance, and operational excellence
• Ensure solutions are reliable, observable, maintainable, and cost-effective
• Partner with business stakeholders to identify high-value AI opportunities
• Translate business problems into technical solutions
• Consult with Product, Engineering, Customer Care, Trust & Safety, Marketing, Finance, and Operations teams
• Help teams adopt AI capabilities and best practices
• Develop reusable AI services, frameworks, and components
• Create integrations with enterprise platforms and business systems
• Design automation workflows that reduce manual effort and increase operational efficiency
• Contribute to AI governance, evaluation frameworks, and responsible AI practices
• Coach engineers and technical stakeholders on AI development approaches
• Share knowledge, best practices, and lessons learned
• Drive technical discussions and influence TextNow's AI strategy

Senior Software Developer, AI