Freelance Tech Agent
TGS
Posted: 10/21/2026
Freelance Tech Agent
TransPerfect
Posted: 10/21/2026Freelance Tech Agent
TransPerfect
Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical troubleshooting skills and excellent communication abilities while providing support during live virtual events. Capable of multitasking and maintaining attention to detail in a fast-paced environment.
Highest-signal resume keywords
Technical TroubleshootingVirtual Event PlatformsCustomer ServiceAttention To DetailCommunication Skills
About the role
Key responsibilities & impact- Monitor live virtual events from start to finish
- Provide technical support to clients, presenters, interpreters, and attendees
- Troubleshoot audio, video, connectivity, and platform-related issues
- Monitor event quality and proactively catch issues before they impact the event
- Communicate clearly and professionally with internal production teams
- Escalate technical issues as needed while keeping stakeholders informed
- Ensure interpreters and other participants are connected and working properly
- Keep detailed notes on issues and actions taken during the event
- Stay attentive and available for the full duration of assigned events
Requirements
What you’ll need- Strong technical troubleshooting skills
- Excellent written and verbal communication
- Ability to stay calm under pressure
- Strong attention to detail
- Excellent customer service skills
- Ability to multitask while monitoring live events
- Reliable high-speed internet
- A quiet, professional workspace
- Flexibility to work evenings, weekends, or varied shifts based on event needs
- Experience with one or more virtual event platforms, including Zoom, Microsoft Teams, BrandLive, Webex, or Google Meet is preferred
- Preferred experience in virtual event production, technical support or help desk, AV or live streaming, webinar moderation, remote customer support, or experience with interpreters or accessibility services
Benefits
Comp & perks- Flexible scheduling based on event demand
- Remote work arrangement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportAudio TroubleshootingVideo TroubleshootingConnectivity TroubleshootingPlatform-Related Issue ResolutionEvent Quality MonitoringWebinar ModerationAV StreamingRemote Customer SupportInterpreters Coordination
Soft Skills
Calm Under PressureMultitaskingProfessional CommunicationAttention To DetailFlexibility
Tools & Technologies
ZoomMicrosoft TeamsBrandLiveWebexGoogle Meet
Industry Keywords
Virtual Event ProductionHelp Desk SupportLive StreamingAccessibility Services