The Dufresne Group

Team Lead

• Lead daily operations by assigning workloads, coordinating team coverage, and adjusting priorities to maintain operational continuity and hit delivery targets
• Supervise and develop the team through hands-on coaching, training, clear performance expectations, and constructive feedback
• Monitor key performance metrics around routing accuracy, capacity, and workflow to resolve bottlenecks and manage operational risks
• Drive process standards and improvements by enforcing SOPs, identifying root causes of issues, and assisting with system or process enhancements
• Collaborate across Transportation, Distribution, Guest Care, and Stores to resolve cross-functional issues and streamline the delivery workflow
• Lead team communications through regular huddles to align on goals and priorities
• Handle routing duties whenever extra coverage is needed
• Collaborate with the Manager, Fleet Capacity & Compliance and cross-functional partners to improve planning processes, systems, reporting, and departmental effectiveness

Explore Delivery Planning Team Lead at The Dufresne Group. Review requirements and application details.