The Dufresne Group

Delivery Planning Team Lead

The Dufresne Group
Posted 10/19/2026full-timeRemote • CanadaSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics and delivery planning, with a strong focus on operational performance analysis and process improvement. Proven ability to lead teams effectively while maintaining high standards of communication and collaboration across departments.

Highest-signal resume keywords
Logistics ManagementTeam LeadershipOperational Performance AnalysisProcess ImprovementRouting Software Utilization

About the role

Key responsibilities & impact
  • Lead daily operations by assigning workloads, coordinating team coverage, and adjusting priorities to maintain operational continuity and hit delivery targets
  • Supervise and develop the team through hands-on coaching, training, clear performance expectations, and constructive feedback
  • Monitor key performance metrics around routing accuracy, capacity, and workflow to resolve bottlenecks and manage operational risks
  • Drive process standards and improvements by enforcing SOPs, identifying root causes of issues, and assisting with system or process enhancements
  • Collaborate across Transportation, Distribution, Guest Care, and Stores to resolve cross-functional issues and streamline the delivery workflow
  • Lead team communications through regular huddles to align on goals and priorities
  • Handle routing duties whenever extra coverage is needed
  • Collaborate with the Manager, Fleet Capacity & Compliance and cross-functional partners to improve planning processes, systems, reporting, and departmental effectiveness

Requirements

What you’ll need
  • High school diploma
  • 3+ years of experience in logistics, delivery planning, routing, capacity management, or a related operational environment is required
  • 1+ years of formal or informal team leadership, coaching, or training experience is preferred
  • Experience analyzing operational performance, resolving workflow or capacity issues, and recommending improvements is required
  • Experience with process improvement, systems implementation, user acceptance testing, automation, or technical teams is an asset
  • Experience utilizing routing software or Storis is considered an asset
  • Well organized with the ability to prioritize and multi-task
  • Ability to meet tight deadlines
  • Excellent verbal, written, and electronic communication skills
  • Knowledge of Canada's geographic locations a benefit
  • Flexible availability; the team operates 7 days per week and schedules may fall within evenings and/or weekends
  • Occasional overtime may be required with little or no notice in order to meet deadlines

Benefits

Comp & perks
  • Market competitive wages
  • Comprehensive benefits plan
  • Excellent employee discounts
  • Career growth and continuous development
  • Respectful and family-oriented working environment with strong company values
  • Opportunity to work for one of Canada's Best Managed Companies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Delivery PlanningRouting ManagementCapacity ManagementPerformance Metrics MonitoringWorkflow OptimizationSystems ImplementationUser Acceptance TestingAutomation
Soft Skills
CoachingCommunicationOrganizationMulti-taskingProblem-solving
Tools & Technologies
Routing SoftwareStoris
Industry Keywords
SOP EnforcementOperational ContinuityCross-functional CollaborationGeographic Knowledge of Canada