The Liberty Company Insurance Brokers, LLC

Account Manager

• Provide prompt, accurate and courteous service to clients, producers and company personnel
• Handle tasks associated with obtaining, maintaining, expanding and servicing existing accounts according to agency procedures and carrier guidelines
• Manage mid-size to large commercial construction lines accounts
• Work with the Account Executive and/or Department Lead on client servicing, guidance and training
• Prepare company submissions for new and renewal business, market accounts, and prepare proposals
• Prepare change requests and review audits and policies for accuracy
• Set up and prepare new account files in Applied EPIC
• Invoice agency bill transactions within 48 hours and collect premiums
• Notify producers of unpaid audits and request appropriate action
• Review renewals with producers at least 120 days before expiration and determine marketing strategies
• Prepare and process cancellations and follow up on cancellation notices
• Respond to carrier memos and process necessary updates
• Process client requests, including ID cards, evidence of property, certificates of insurance, and binders
• Review and deliver policies and related documents to insureds
• Evaluate exposure, negotiate and interpret coverage, and review coverage with clients
• Evaluate and recommend additional coverage based on client needs
• Keep producers informed of important account activities
• Review aged receivable, renewal/expiration, and suspense reports
• Maintain detailed documentation of client activity and correspondence in EPIC
• Use the EPIC suspense system to follow up on outstanding items
• Prioritize workload and reduce backlog
• Participate in special projects and other duties
• Keep current on rates, forms and coverage changes through bulletins, trade publications and seminars
• Respond to phone calls and emails within 24 hours
• Process client requests within 24 hours

Commercial Lines Account Manager

Cloud Engineer

• Own the health, performance, and security of Liberty’s SQL Server/Azure SQL data warehouse infrastructure
• Administer, monitor, and tune database environments, including indexing, query performance, backup and recovery, capacity planning, and patching
• Build, maintain, and monitor ETL/ELT pipelines from agency management, carrier, finance, HR/payroll, and other business systems
• Design and maintain data normalization, transformation, and modeling logic
• Manage schema changes, data quality checks, job orchestration, and recurring data loads
• Troubleshoot pipeline failures and data discrepancies
• Define and enforce data access controls, retention practices, and documentation standards
• Collaborate with IT and comply with security, change management, access provisioning, and architecture standards
• Partner with BI/Analytics to expose clean, modeled datasets for dashboards, applications, and APIs
• Administer portions of Liberty’s Microsoft Azure subscription, including organization, Entra ID access control, cost management, tagging, naming, and security configuration
• Own Azure infrastructure supporting Liberty OS and Liberty Aura, including provisioning, monitoring, patching, and capacity planning
• Lead decommissioning of legacy systems and databases, including migration, archival, retention validation, and retirement of orphaned Azure resources
• Design, build, and maintain internal applications and automations using AI-assisted development tools
• Translate business needs into internal tools, integrations, and automations
• Apply code review, version control, testing, and documentation practices
• Evaluate AI coding tools and workflows and share practices with the team
• Build and maintain integrations between the data warehouse and internal business applications
• Follow data handling, security, and compliance guardrails for production, sensitive, and regulated data
• Report through a dotted-line relationship to Technology Operations

Commercial Lines Account Manager

Data Platform & Cloud Engineer, AI-Enabled Developer