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The Sequoia ProjectCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in health IT interoperability, project management, and client-focused implementation strategies. Proficient in developing technical onboarding plans and facilitating communication between technical and non-technical stakeholders.
Highest-signal resume keywords
Health IT InteroperabilityProject ManagementClient-Focused ImplementationTechnical CommunicationProcess Improvement
About the role
Key responsibilities & impact- Guide health systems, ambulatory providers, HIEs, governmental agencies, and other customers through eHealth Exchange onboarding
- Manage onboarding from initial inquiry and application through testing and production activation
- Prepare implementation status reports and proactively resolve gaps and issues
- Educate applicants about joining eHealth Exchange, testing requirements, and applicable use cases
- Encourage current customers to adopt new eHealth Exchange services and use cases
- Facilitate calls with federal agencies regarding outreach and onboarding activities
- Guide applicants and participants to technical standards, directory files, specifications, testing resources, and policy support
- Develop and manage technical onboarding plans covering prerequisites, testing, technical validation, and activation
- Maintain customer records, contacts, and deployed services
- Create annual contracts and provide Accounting with invoicing information
- Update contracts with invoicing and payment details
- Process legal agreements and facilitate requested changes
- Collaborate with cross-functional teams and maintain relationships across business groups
- Produce requirements documents describing workflow and data, functional, and operational needs
- Anticipate customer needs and coordinate resolution of operational issues
- Deliver enhancements and continuous process improvements
- Host the Monthly All Participant Call and prepare meaningful agendas with qualified presenters
- Respond to Administrator@ehealthexchange emails, coordinate introductory calls, triage issues, and answer questions within required timeframes
- Ensure coverage during absences
- Conduct applicant testing and submit messages in validation and production environments
- Coordinate with certificate sponsors
- Assist with other assigned projects
Requirements
What you’ll need- Bachelor’s degree or equivalent experience
- 5+ years of work experience in a client-focused role with increasing responsibility
- Minimum 3+ years of program/project management experience, preferably in health IT or HIE
- Consultant experience preferred
- Business Associate Agreement contracting experience preferred
- Experience with InterSystems HealthShare and IRIS for Health preferred
- Operational knowledge of health IT interoperability transactions preferred, particularly workflow, technology, and business process intersections
- Demonstrated technical capability and ability to communicate technical details to non-technical individuals
- Consulting and customer-facing implementation skills
- Strong project management and process improvement skills
- Ability to multitask, meet deadlines, and produce deliverables against target dates
- Strong problem-solving and critical-thinking skills
- Ability to work with senior-level customer management, typically Director/CIO
- Exceptional interpersonal, influencing, negotiation, and leadership skills
- Proficiency in Microsoft Office Suite
- Excellent attention to detail and communication skills
- Ability to work on a computer for extended periods
- Ability to stand or sit for extended periods
- Ability to lift 15 to 20 lbs occasionally
- Currently authorized to work full-time in the United States without current or future employer sponsorship
Benefits
Comp & perks- Limited overnight travel, typically no more than 5 trips annually
- Full-time employment
- Exempt status
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementProject ManagementTechnical OnboardingWorkflow AnalysisData ManagementInterSystems HealthShareIRIS for HealthContract ManagementOperational KnowledgeTesting Coordination
Soft Skills
Interpersonal SkillsNegotiation SkillsProblem-Solving SkillsCritical ThinkingLeadership Skills
Tools & Technologies
Microsoft Office Suite
Industry Keywords
EHealth ExchangeHealth Information Exchange (HIE)Business Associate AgreementClient ManagementTechnical Standards