The University of Arizona Global Campus

General

• Provide strategic and operational leadership for the academic department
• Guide faculty, programs, and initiatives toward excellence
• Lead faculty workload planning, scheduling, performance, development, and success initiatives
• Shape the department’s vision and foster shared understanding of faculty success
• Collaborate with faculty and administrative teams on scheduling, contracts, faculty concerns, and development
• Teach asynchronous undergraduate and graduate courses to adult learners
• Lead development and improvement of programs, courses, course materials, and innovative teaching practices
• Supervise and mentor associate faculty
• Review and support instructional quality of associate faculty
• Support curriculum success initiatives and divisional strategic plans
• Attend department, college, and university meetings and participate in shared governance and committees
• Lead search and hiring committees and make departmental hiring decisions
• Create and monitor the departmental budget with college leadership
• Oversee program review, accreditation, and licensure efforts
• Implement initiatives enhancing student learning, retention, completion, and value
• Coordinate holistic student support efforts with academic and student support teams
• Monitor, organize, and report initiatives related to students’ connection to the university
• Deliver high-quality, engaging online instruction
• Connect learning to workforce skills and professional advancement
• Foster a supportive and inclusive learning environment for adult learners
• Prioritize student learning, achievement, and timely feedback
• Maintain communication with students and respond promptly to inquiries
• Ensure academic integrity and uphold university policies
• Collaborate with academic support teams to enhance student experience

Department Head – Learning and Information Studies

Student

• Comprehensively evaluate degree progress before and at completion to ensure academic and administrative catalog requirements are satisfied for degree conferral
• Provide timely customer service to high-volume internal and external customers by phone, chat, email, and face to face
• Evaluate and process student-record forms while upholding regulatory and institutional policies
• Respond to enrollment and degree verification inquiries
• Respond to government and lender documents for validity and communicate accurate student information
• Ensure compliance with federal FERPA regulations and appropriate disclosure of student records
• Verify and update student information to assist in financial-aid and other funding disbursement
• Manage grade posting and updates in SIS, coordinating with faculty to ensure record accuracy
• Innovate for efficiency, department improvement, and improved student experience
• Generate and evaluate reports supporting records maintenance and student-request processing
• Partner with BTS and other departments to ensure technical updates are accurate and approved
• Collaborate across departments to improve student experiences and staff processes
• Practice Culture of Care pillars daily

Department Head – Learning and Information Studies

Student Records Coordinator