Technical Support Specialist II, Water Analysis Instruments
Thermo Fisher Scientific
Posted: 10/20/2026
Technical Coordinator – Maintenance Support
Freeport-McMoRan
Posted: 10/20/2026Technical Support Specialist II, Water Analysis Instruments
Thermo Fisher ScientificCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for electrochemistry products, with strong analytical and problem-solving skills. Proficient in customer service, technical writing, and collaboration within cross-functional teams to enhance product quality and customer satisfaction.
Highest-signal resume keywords
Technical Support for Electrochemistry ProductsAnalytical Thinking and Problem-SolvingCustomer Service SkillsTechnical Writing ExperienceLaboratory Equipment Experience
About the role
Key responsibilities & impact- Provide technical and application support for Thermo Fisher Scientific’s electrochemistry products, including Thermo Scientific Orion pH meters and electrodes
- Support end users, channel partners, Customer Service and commercial teams primarily by phone and email
- Recommend solutions, troubleshoot product and application issues, and resolve customer inquiries
- Respond to web-generated leads and recommend cost-effective products and solutions
- Contribute to internal and external knowledge resources
- Gather customer feedback and market trends and share insights with Marketing and R&D
- Partner with Quality teams to identify and escalate product issues, support resolution, and contribute to root-cause investigations
- Use the Customer Allegiance program to strengthen the customer experience
- Provide training and develop application notes
- Maintain product materials and website content
- Collaborate with colleagues around the world to support product quality and customer satisfaction
Requirements
What you’ll need- Bachelor’s degree in Biology, Chemistry, Environmental Science or a related scientific field
- 2+ years of technical or laboratory experience
- Strong written and verbal communication, listening and customer service skills, including the ability to handle complex technical discussions
- Strong analytical thinking and problem-solving skills
- Ability to work independently and collaboratively as part of a cross-functional team
- Strong organizational skills, including the ability to manage multiple priorities and meet performance metrics
- Preferred: Experience in wet chemistry or water quality
- Preferred: Proficiency with CRM systems such as Salesforce, Microsoft Office applications, and enterprise systems such as SAP or Baan
- Preferred: Technical writing experience
- Preferred: Experience with root-cause analysis, corrective actions, quality management systems or continuous improvement methods
- Preferred: Hands-on experience with laboratory equipment and systems such as ovens, centrifuges, filtration equipment, freezers, incubators, shakers, hot plates and remote monitoring systems
- Preferred: Experience training or mentoring other technical staff
Benefits
Comp & perks- Fully remote work arrangement
- Standard Monday–Friday work schedule
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportLaboratory ExperienceRoot-Cause AnalysisQuality Management SystemsWet ChemistryWater QualityTechnical WritingContinuous Improvement Methods
Soft Skills
Strong Communication SkillsListening SkillsOrganizational SkillsAbility to Work IndependentlyCollaborative Teamwork
Tools & Technologies
CRM SystemsSalesforceMicrosoft OfficeSAPBaan
Industry Keywords
ElectrochemistryCustomer ExperienceProduct QualityMarket TrendsApplication Support