thermondo

Clinical Operations

• Build, document, and continuously improve a binding planning and installation standard for heat pump projects in existing multi-family residential buildings
• Review and approve plans and quotations submitted by installation partners
• Conduct on-site kickoffs, regular site visits, and quality inspections
• Clarify technical questions and changes during construction
• Act as the technical interface for housing-sector customers, property owners, partners, specialist planners, and grid operators
• Conduct and document interim and final inspections, including commissioning, hydraulic balancing, system adjustment, and functional testing
• Manage defects through defect-free handover to customers and the service team
• Standardize inspection and handover protocols as well as supporting documentation for BEG and KfW funding
• Define and implement scalable end-to-end operations processes, from technical pre-check through handover to service
• Define checklists, roles, responsibilities, milestones, and KPIs
• Onboard, train, and audit installation partners from a technical perspective
• Evaluate execution quality and determine the need for additional training, standard updates, or partner selection changes
• Support technical sales through site assessments, technical feasibility reviews, and concept selection
• Validate calculations, quantities, and effort estimates
• Systematically evaluate completed projects in terms of cost, time, quality, and operational disruptions
• Feed lessons learned back into standards, the product portfolio, and calculation principles
• Monitor relevant standards, technology initiatives, and funding programs and incorporate them into the technical standard

Senior Manager, Technical Operations – Site Manager