THG Ingenuity

Customer Support

• Serve as the first point of contact for valued customers.
• Assist with product advice and resolve order issues.
• Engage with customers via live chat, phone, email and social media.
• Work towards achievable department targets while maintaining high quality at each point of contact.
• Engage with customers daily in a polite, professional manner.
• Assist with product advice and general customer service queries.
• Collaborate with team members and different departments to enhance customer service.
• Utilise ongoing training to deepen product knowledge and deliver top-notch service.

German Customer Service Advisor – 3-6M Contract