Thinc Forward

Vice President

• Oversee service delivery across Premier and Dispatch Services, Project Management, and Systems Engineering
• Lead three functional leaders and establish priorities, performance expectations, accountability, and service quality standards
• Ensure work is prioritized, resourced, and delivered to client expectations
• Manage project performance, operational risks, standardization, and cross-functional coordination
• Make decisions regarding routine operational matters, staffing allocations, delivery priorities, and corrective actions within company policies and authority limits
• Ensure service quality, financial performance, resource utilization, client satisfaction, and adherence to service commitments
• Establish project planning, readiness checks, monitoring, quality assurance, and corrective-action processes
• Own scheduling, resource allocation, workload balancing, prioritization, and after-hours/weekend coverage
• Support Systems Engineering with traveling engineer readiness, scheduling, and resource constraints
• Maintain accountability for accurate ConnectWise time and expense entry
• Coordinate with Dental Training on scheduling and delivery dependencies
• Establish and achieve operational financial targets, including profitability, project margins, labor utilization, and cost control
• Oversee SOW development, scope review, effort estimation, resource availability, feasibility, handoffs, and delivery alignment
• Compare actual project effort against quoted hours and address cost, capacity, and margin risks
• Escalate material scope changes, financial exposure, and issues beyond authority to the President
• Build relationships with key client stakeholders and address operational concerns and satisfaction opportunities
• Participate in client discovery and project calls and serve as the operational escalation point
• Partner with executive and cross-functional leaders to align priorities and resolve dependencies
• Monitor and report operational measures, risks, and capacity constraints to the President
• Implement improved processes, systems, workflows, automation, standardized practices, and reporting systems
• Lead and develop operational leaders, translate company priorities into plans, and ensure teams have necessary staffing and resources
• Conduct regular check-ins with direct reports and coach leaders in decision-making, employee development, and problem-solving
• Foster ownership, proactive communication, collaboration, and continuous improvement

Explore Vice President – Operations at Thinc Forward. Review requirements and application details.