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Vice President – Operations
Thinc ForwardCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing technology operations and service delivery, with a strong focus on project management, resource allocation, and client satisfaction. Proven ability to lead teams, implement processes, and achieve operational financial targets in a complex technical environment.
Highest-signal resume keywords
Project ManagementPeople ManagementService Delivery OperationsConnectWise ExperienceDental Technology Expertise
About the role
Key responsibilities & impact- Oversee service delivery across Premier and Dispatch Services, Project Management, and Systems Engineering
- Lead three functional leaders and establish priorities, performance expectations, accountability, and service quality standards
- Ensure work is prioritized, resourced, and delivered to client expectations
- Manage project performance, operational risks, standardization, and cross-functional coordination
- Make decisions regarding routine operational matters, staffing allocations, delivery priorities, and corrective actions within company policies and authority limits
- Ensure service quality, financial performance, resource utilization, client satisfaction, and adherence to service commitments
- Establish project planning, readiness checks, monitoring, quality assurance, and corrective-action processes
- Own scheduling, resource allocation, workload balancing, prioritization, and after-hours/weekend coverage
- Support Systems Engineering with traveling engineer readiness, scheduling, and resource constraints
- Maintain accountability for accurate ConnectWise time and expense entry
- Coordinate with Dental Training on scheduling and delivery dependencies
- Establish and achieve operational financial targets, including profitability, project margins, labor utilization, and cost control
- Oversee SOW development, scope review, effort estimation, resource availability, feasibility, handoffs, and delivery alignment
- Compare actual project effort against quoted hours and address cost, capacity, and margin risks
- Escalate material scope changes, financial exposure, and issues beyond authority to the President
- Build relationships with key client stakeholders and address operational concerns and satisfaction opportunities
- Participate in client discovery and project calls and serve as the operational escalation point
- Partner with executive and cross-functional leaders to align priorities and resolve dependencies
- Monitor and report operational measures, risks, and capacity constraints to the President
- Implement improved processes, systems, workflows, automation, standardized practices, and reporting systems
- Lead and develop operational leaders, translate company priorities into plans, and ensure teams have necessary staffing and resources
- Conduct regular check-ins with direct reports and coach leaders in decision-making, employee development, and problem-solving
- Foster ownership, proactive communication, collaboration, and continuous improvement
Requirements
What you’ll need- 8 - 10+ years of progressive experience in technology operations, professional services, technical service delivery, project delivery, or a related field
- Bachelor’s degree in Information Technology, Business, Operations Management, or a related field preferred; equivalent professional experience will be considered
- 5+ years of people management experience, including responsibility for leading multiple teams required; experience managing managers
- Experience in dental technology, dental practice management systems, dental imaging, or dental service organizations (DSOs) strongly preferred
- Demonstrated experience overseeing complex technical projects, service delivery operations, system implementations, or client-facing technology engagements
- Practical understanding of technology remediation, system conversions, integrations, and implementation processes
- Proven ability to manage competing priorities, allocate resources, resolve escalations, and maintain accountability across multiple teams
- Experience reviewing project scopes, estimating technical effort, monitoring project performance, and identifying delivery or financial risks
- Strong analytical, organizational, problem-solving, and decision-making skills
- Excellent communication skills and the ability to work effectively with technical teams, clients, and executive leadership
- Experience with ConnectWise or a comparable professional services automation (PSA), service management, or project management platform preferred
Benefits
Comp & perks- Health Care Plans (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project DeliveryTechnical Service DeliverySystem ImplementationsResource AllocationOperational Risk ManagementFinancial Performance MonitoringScope ReviewEffort EstimationQuality AssuranceTechnology Remediation
Soft Skills
Analytical SkillsOrganizational SkillsProblem-Solving SkillsDecision-Making SkillsCommunication Skills
Tools & Technologies
ConnectWiseProfessional Services Automation (PSA)Service Management PlatformsProject Management Platforms
Industry Keywords
Dental Practice Management SystemsDental ImagingDental Service Organizations (DSOs)Technology OperationsClient-Facing Technology Engagements