Thiru GmbH

Graphics Designer

• Design product images, infographics, and lifestyle visuals for Amazon, Otto, and online shop listings
• Create and maintain A+ Content, Brand Stores, and brand pages in line with corporate identity guidelines
• Use Midjourney, Adobe Firefly, or Photoshop Generative Fill for image editing, backgrounds, and visual variations
• Design advertising assets for Sponsored Brands, Sponsored Display, and social media
• Support packaging design, inserts, and instructions for new products
• Adapt existing graphics to marketplace requirements and international markets
• Coordinate with the product and marketing teams on launches and seasonal campaigns

E-Commerce Graphic Designer, AI Experience

Customer Support

• Independently plan, coordinate, and evaluate the performance of Customer Support across Amazon, Otto, and email
• Develop and implement support strategies, response workflows, escalation processes, self-service content, and response templates
• Collaborate with online channels, Sales, and the Content team
• Monitor competitors and analyze how other brands handle customer inquiries, reviews, and complaints
• Continuously optimize FAQs, product descriptions, and email templates
• Conduct service audits covering response times, tone of voice, solution quality, and customer satisfaction
• Conduct trend and opportunity analyses based on customer feedback, reviews, and ticket data
• Derive concrete improvements for products, content, and processes
• Support the monitoring and reporting of relevant support KPIs, including response and resolution times, CSAT, review ratings, and repeat-contact rate

E-Commerce Graphic Designer, AI Experience

E-Commerce Customer Support Manager – Minijob