ThreatDown

Full-stack Engineer

• Develop and improve ThreatDown products using current technology and best practices
• Help design and build enterprise security solutions alongside the research team
• Collect and analyze security data to create metrics for tracking and predicting threats
• Work collaboratively with team members to meet project goals and deadlines
• Build and maintain backend systems serving a large user base
• Contribute to cybersecurity products that protect enterprise clients from security threats

Backend Software Engineer

Platform Engineer

• Drive the Managed Security Services platform development lifecycle
• Design, architect, and improve MDR platform integrations
• Design, write, test, and implement new SIEM rules and SOAR playbooks for MDR
• Design and build components for internal Python libraries
• Work with the ThreatDown Engineering team to resolve service issues
• Maintain documentation for scripts, integrations, and workflows
• Partner with MDR Product Management to gather requirements for the platform

MDR Platform Engineer

Analyst

• Support 24/7/365 Managed Detection and Response efforts
• Monitor and analyze log data and alerts generated by ThreatDown security technologies in real time
• Escalate and report validated security incidents to customers
• Investigate and validate alerts
• Handle incidents according to playbooks and standard operating procedures
• Advise customers on remediation actions
• Escalate difficult or complex issues to more experienced staff
• Prepare incident reports for customers outlining threats, characteristics, and possible remediation activities
• Provide peer review for incident reporting
• Manage and track customer issues and requests
• Identify opportunities for process improvement
• Handle situations in a productive and professional manner
• Support SOC development through project work

MDR Associate Analyst – Night Shift

Accounts Receivable

• Manage and resolve queries from internal stakeholders and customers in AR inboxes
• Monitor customer accounts and ensure timely collection of outstanding invoices by proactively following up on overdue balances
• Communicate with international customers regarding outstanding invoices, payment status, account queries and disputes
• Monitor and review customer credit card payments, ensuring successful processing and accurate payment allocation
• Follow up on declined or unsuccessful payments, identify system or payment processing issues, and escalate unresolved technical issues to the Support Team
• Work with Sales, OM, and Finance teams to resolve billing and collection issues
• Support month-end closing through AR reconciliation and other account reconciliations
• Support internal and external audits by providing accurate documentation and account information
• Identify opportunities to improve AR processes, automation, reporting and efficiency
• Participate in projects and initiatives across the global organization

Backend Software Engineer

MDR Platform Engineer

MDR Associate Analyst – Night Shift

Accounts Receivable Specialist