Thrive Scholars

Customer Success Manager

• Coach a caseload of up to 90 Scholars to help them earn a first-year GPA of 3.3 or higher
• Identify academic and co-curricular opportunities suited to Scholars’ goals, interests, skills, and long-term economic mobility
• Assist students with academic and personal skill-building, including time management, stress management, study skills, and self-advocacy
• Coordinate workshops and events with College Success and Career teams on job search skills and employment preparation
• Support Scholars in filing FAFSA and required paperwork for sophomore-year persistence
• Develop and execute curriculum on course selection, major exploration, para-academic skills, and educational and career goals
• Help Scholars identify mental health and wellness resources
• Manage secondary project assignments advancing department goals
• Support cross-departmental and organization-wide events and initiatives
• Contribute to planning and delivery of Summer Academies
• Monitor student progress and performance, recording activities in Salesforce
• Identify disengaged Scholars and deploy re-engagement strategies
• Analyze academic, internship placement, and persistence data to develop support strategies
• Collaborate with departments to connect Scholars with experiential learning and internship opportunities
• Serve as lead for 2–3 department project areas

College Success Manager