Timpte, Inc.

Operations

• Lead daily IT operations and support across company locations
• Manage ticket triage, assignments, escalations, service levels, and user communication
• Supervise and develop assigned IT staff, including workload prioritization, coverage coordination, delegation, feedback, training, and onboarding
• Own tactical execution of IT projects, maintenance, and cybersecurity priorities
• Track project owners, schedules, dependencies, risks, and results; report progress to IT leadership
• Oversee networks, servers, storage, virtualization, cloud, endpoints, wireless, and telecommunications
• Monitor infrastructure performance, capacity, and availability
• Lead technical escalations and incident response, including troubleshooting, stakeholder updates, root-cause analysis, and corrective action
• Execute cybersecurity and business continuity controls, including access, patching, hardening, vulnerability remediation, endpoint protection, backup testing, and disaster recovery
• Coordinate technology deployments, upgrades, equipment lifecycle, vendor support, and technical readiness for ERP and manufacturing systems
• Maintain network diagrams, configurations, runbooks, knowledge articles, and change practices
• Use service metrics and recurring issues to drive continuous improvement
• Perform other duties as assigned, travel between facilities, and support critical after-hours needs

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IT Operations Manager