TraceLink

Business Operations

• Serve as a strategic and trusted advisor to customers evaluating TraceLink's Supply Chain Agentic Business Process solutions
• Lead discovery sessions and evaluate customers' end-to-end supply chain processes and systems
• Design Agentic Business Process solutions aligned with customers' Agentic Supply Chain Operating Model and Operating System
• Deliver tailored demonstrations, solution presentations, technical workshops, and responses to RFPs and RFIs
• Guide customers through adoption of TraceLink's OPUS Platform, OPUS Agents, Agentic Control Tower, and Agentic Business Network
• Coordinate with Track & Trace Sales and Architect teams on customers pursuing both journeys
• Partner with Sales Executives to manage customer journeys and identify, map, and evolve supply chain processes
• Facilitate structured discovery and map supply chain planning, execution, and orchestration processes
• Support Customer Operational Reviews, Executive Business Reviews, commercial planning sessions, and strategic account reviews
• Develop customer-specific future-state roadmaps reducing manual supply chain touchpoints
• Prepare and lead interactive solutioning workshops and demonstrations
• Map TraceLink capabilities to operational and financial outcomes and build executive business cases with Value Engineering
• Provide subject matter expertise on Supply Chain Agentic Business Processes and handle complex technical inquiries
• Relay customer feedback and pain points to Product Management, the Center of Excellence, and Professional Services
• Identify commercial, operational, competitive, and customer health risks
• Own technical accuracy throughout the sales process and provide inputs for complex RFPs and RFIs
• Collaborate on closing strategies, run the Agentic Accelerator Program, support MEDDPICC-based qualification, and ensure accurate scoping

Senior SC Business Process Architect