Trexon

System Administrator

• Provision, modify, and deactivate user accounts across all company instances
• Perform menu maintenance and maintain menu structure across companies
• Administer security groups, field/method-level security, and role-based permissions
• Manage user licenses and access assignments
• Serve as the first point of contact for end-user issues; triage, troubleshoot, and resolve day-to-day problems
• Troubleshoot Epicor issues, perform root cause analysis, and deliver scalable solutions that improve operational efficiency
• Escalate complex development issues to the application development team
• Deploy customizations, BPMs, BAQs, dashboards, and Application Studio layers across DEV, PILOT, and PROD
• Manage solution promotion and version control using Solution Workbench
• Own and administer the ERP ticketing system; log, prioritize, track, and report requests
• Coordinate and support project management for new module rollouts and implementations
• Maintain the Epicor application environment and database uptime, including SQL Server, Task Agent, SSRS, application servers, and environments
• Coordinate infrastructure, patching, upgrades, and environment refreshes with the hosting or managed-services partner
• Monitor system health, performance, and scheduled processes
• Support SQL Server database maintenance, including indexes and transaction logs
• Maintain Epicor functions and external database integrations
• Ensure successful nightly backups and weekly verification
• Create and maintain documentation for configurations, security roles, deployments, and standard operating procedures
• Develop end-user training materials and support adoption and standardization across sites
• Identify and drive continuous-improvement opportunities in ERP processes and business use of Epicor
• Handle other responsibilities, initiatives, and ad-hoc projects as required
• Collaborate with IT support and infrastructure, application development, ERP, database administration, and end-user teams
• Interface with Epicor/EpicCare and third-party add-on vendors

ERP System Administrator