Truvant

Director

• Manage multiple existing customer accounts
• Lead development of potential new contract manufacturing and packaging opportunities across North America
• Lead internal and external activities and drive business development strategies to acquire new customers and increase retention and growth with existing customers
• Coordinate with global counterparts to develop and manage relationship plans for large global customers across North America and Europe
• Report to the Chief Customer Officer and interface regularly with the Executive Team and CEO
• Achieve or exceed annual growth, performance, pricing target, and forecast accuracy goals
• Research, analyze, and report on potential new customer and business development opportunities
• Develop and achieve annual account objectives and deliverables for North America
• Monitor the contract manufacturing and packaging industry for changes, risks, and opportunities
• Drive new business development, including consultative solution development, RFP responses, pricing development, and win plans
• Manage customer relationship development plans
• Facilitate and attend plant tours, conferences, and industry events
• Secure internal stakeholder data for customer proposals
• Support account retention objectives and lead the customer engagement process
• Coordinate startup of new projects with internal departments
• Facilitate stakeholder communications during project and program startups
• Prepare and communicate timelines and accountability areas
• Identify startup issues, develop resolutions, and communicate resolutions internally and externally
• Manage CRM reporting and distribute customer activity and opportunity reports
• Optimize customer reporting tools and proprietary systems
• Engage in strategic and tactical planning to achieve customer sales
• Identify improvements in operational efficiency, service levels, and operational differentiation
• Manage escalation of service-level concerns
• Facilitate questions, resolutions, audits, and sales-related quality requests

Director of Customer and Market Success