TSMG Holding

Artificial Intelligence

• Review completed Display Transcription tasks for accuracy and consistency.
• Compare the Display Transcription against the original lexical transcript and project guidelines.
• Verify the correct use of punctuation, capitalization, numbers, dates, times, currencies, abbreviations, and other text normalization rules.
• Ensure that the original words and meaning have been preserved.
• Identify and correct formatting or guideline-related errors.
• Use reference audio when necessary to verify ambiguous cases.
• Apply project-specific quality standards consistently.
• Provide accurate feedback and flag recurring issues when required.
• Complete assigned QC tasks within project deadlines and productivity targets.

Quality Control Specialist, AI/ML, English (US)

General

• Listen to recorded audio files in the target language
• Transcribe conversations accurately and clearly
• Follow formatting and transcription guidelines
• Review and correct transcription errors when needed
• Complete assigned tasks within the required deadlines
• Maintain confidentiality of project materials

Audio Transcription Specialist, English (US)

Operations

• Support the day-to-day execution of a large-scale field project
• Coordinate and oversee day-to-day field operations throughout the project
• Manage communication and coordination with distributed field teams
• Organize team schedules, assignments, and operational activities
• Monitor project progress, attendance, task completion, and operational KPIs
• Collect, review, and maintain operational reports and project data
• Identify operational issues and coordinate timely resolutions
• Handle escalations and communicate critical issues to project management
• Support field team members with operational questions and day-to-day challenges
• Ensure project processes and operational requirements are followed consistently
• Coordinate with internal teams and stakeholders for smooth project execution
• Maintain accurate records, trackers, and documentation using Excel/Google Sheets
• Identify operational risks and proactively suggest solutions
• Adapt to changing project requirements, priorities, and operational circumstances

Field Operations Coordinator – Operations Manager

• Coordinate and oversee day-to-day field operations throughout the project
• Manage communication and coordination with distributed field teams
• Organize team schedules, assignments, and operational activities
• Monitor project progress, attendance, task completion, and operational KPIs
• Collect, review, and maintain operational reports and project data
• Identify operational issues and coordinate timely resolutions
• Handle escalations and communicate critical issues to project management
• Support field team members with operational questions and day-to-day challenges
• Ensure project processes and operational requirements are followed consistently
• Coordinate with internal teams and stakeholders to ensure smooth project execution
• Maintain accurate records, trackers, and documentation using Excel/Google Sheets
• Identify operational risks and proactively suggest solutions
• Adapt to changing project requirements, priorities, and operational circumstances

Field Operations Coordinator / Operations Manager

• Coordinate and oversee day-to-day field operations throughout the project
• Manage communication and coordination with distributed field teams
• Organize team schedules, assignments, and operational activities
• Monitor project progress, attendance, task completion, and operational KPIs
• Collect, review, and maintain operational reports and project data
• Identify operational issues and coordinate timely resolutions
• Handle escalations and communicate critical issues to project management
• Support field team members with operational questions and day-to-day challenges
• Ensure that project processes and operational requirements are followed consistently
• Coordinate with internal teams and other stakeholders to ensure smooth project execution
• Maintain accurate records, trackers, and documentation using Excel/Google Sheets
• Identify potential operational risks and proactively suggest solutions
• Adapt to changing project requirements, priorities, and operational circumstances

• Coordinate and oversee day-to-day field operations throughout the project
• Manage communication and coordination with distributed field teams
• Organize team schedules, assignments, and operational activities
• Monitor project progress, attendance, task completion, and operational KPIs
• Collect, review, and maintain operational reports and project data
• Identify operational issues and coordinate timely resolutions
• Handle escalations and communicate critical issues to project management
• Support field team members with operational questions and day-to-day challenges
• Ensure project processes and operational requirements are followed consistently
• Coordinate with internal teams and other stakeholders to ensure smooth project execution
• Maintain accurate records, trackers, and documentation using Excel/Google Sheets
• Identify potential operational risks and proactively suggest solutions
• Adapt to changing project requirements, priorities, and operational circumstances