Tuesday

Program Manager

• Own the day-to-day execution and operational performance of the myTuesday digital patient access program
• Maintain visibility across device deployment, replacements, returns, inventory, and vendor-managed workflows
• Serve as the primary day-to-day owner of key vendor relationships
• Establish expectations, monitor vendor performance, address issues, and hold partners accountable
• Translate program goals and priorities into operating plans, processes, and measurable actions with Product and Operations
• Monitor inventory, utilization, and anticipated patient demand to forecast future needs and address capacity risks
• Establish visibility into patient adoption and utilization, inventory, vendor performance, and operational effectiveness
• Use program data and operational insights to identify trends, risks, and opportunities and improve performance
• Strengthen, standardize, document, and appropriately automate operational workflows
• Drive operational readiness for program changes or expansion
• Identify operational issues and process gaps and coordinate timely resolution across teams
• Periodically assist patients with device setup or troubleshooting
• Use patient feedback to improve program operations and patient experience
• Support additional program management and cross-functional Product organization initiatives

Program Manager, Digital