Twinings

People Operations

• Coordinate monthly payroll inputs, including starters, leavers, overtime and changes
• Support the payroll service provider in delivering compliant UK payroll and meeting submission deadlines
• Coordinate and quality-check payroll data before commit and support post-commit tasks
• Support monthly reporting to internal and external stakeholders
• Liaise with ABF Pensions and Finance to ensure pension reports and payments are accurate and uploaded monthly
• Reconcile and produce monthly cheques for a variety of benefits
• Support employee payroll queries and escalate technical issues where appropriate
• Ensure GDPR compliance and confidentiality when handling sensitive data
• Maintain payroll process documentation and audit evidence
• Record employee absences and process pay adjustments, including buying/selling leave and special leave
• Support calculation of termination payments with correct tax treatment
• Administer UK benefit schemes, including Bupa, Perkbox and Octopus
• Process benefit changes and ensure they are reflected in and communicated to Payroll
• Act as first point of contact for reward-related employee queries
• Support employee communications through SharePoint and internal communications
• Raise purchase orders, manage supplier invoices, and support cost allocations and recharges for Accounting
• Liaise with third-party benefit providers to organise benefits-promotion events
• Assist the Reward Advisor with projects such as living wage, short-term business visitors and pay review
• Coordinate data and documentation for reward audits and ad-hoc reviews

People Services Coordinator