TX Health Benefits Pool

Account Executive

• Retain Pool membership by building and maintaining strong relationships with insured members
• Act as a trusted advisor on health benefit design decisions within budgetary constraints
• Promote member engagement and loyalty by explaining Pool value, benefits, and programs that improve outcomes and lower costs
• Use a consultative approach to understand member needs and develop recommendations
• Conduct pre-renewal strategic discussions, performance reporting, renewal negotiations, and customer service activities
• Work closely with the Account Manager on member service issues, renewals, reporting packages, and presentation decks
• Develop relationships with Benefit Coordinators, decision makers, groups, brokers, and consultants
• Conduct quarterly, semi-annual, and pre-renewal reviews; interpret claims reports and provide personalized recommendations
• Coordinate, delegate, follow up, and track service issues through resolution
• Communicate member-group and broker relationship changes and potential opportunities to marketing leadership
• Provide competitive analysis and market-vulnerability feedback to sales and marketing leadership
• Attend regional and council meetings, bid openings, TXHB Board Meetings, and other requested meetings
• Educate Benefit Coordinators and promote webinars, training, wellness events, and regional meetings
• Maintain accurate daily documentation in Salesforce, the Member Database, and other appropriate systems
• Set up, refer, and track cases through resolution
• Conduct open enrollment meetings covering member education, enrollment, and benefit updates
• Protect the confidentiality, integrity, and availability of TXHB information and records in accordance with security and privacy policies
• Assist with new projects and other assigned departmental duties