TydeCo

Solutions Engineer

• Complete structured onboarding and training on financial software platforms, implementation methodology, and client delivery standards
• Support end-to-end financial software implementations during initial training, including discovery, requirements gathering, configuration, testing, training, and go-live support
• Independently own assigned ERP implementation lifecycles after completing training and competency milestones
• Plan projects, configure solutions, manage deliverables and deadlines, lead client training, support go-live, and provide post-implementation support
• Translate client finance requirements into system setup, solution design, and workflow recommendations
• Configure Sage Intacct, Sage 300 Cloud, and related solutions, including entities, chart of accounts, dimensions, reporting structures, workflows, approvals, and financial processes
• Conduct testing, troubleshooting, system validation, and issue resolution
• Prepare client-facing documentation, process guidance, and handover materials
• Advise clients on accounting workflows, financial reporting, reconciliations, approvals, internal controls, and month-end processes
• Identify automation, standardisation, and financial-system improvement opportunities
• Build trusted client relationships and respond to client questions
• Communicate project progress, risks, blockers, dependencies, and next steps to clients and internal stakeholders
• Track implementation tasks, deliverables, deadlines, risks, and blockers in the team’s system of record
• Identify scope changes, assess delivery impact, and recommend resolution or escalation
• Maintain quality, billable utilisation, project deadlines, and client satisfaction targets
• Collaborate with senior consultants, project leads, team managers, support, sales, finance, account management, and client accounting teams
• Contribute to project documentation, lessons learned, reusable assets, implementation best practices, and continuous improvement initiatives
• Identify opportunities for process improvement, client value, service expansion, and appropriate upselling
• Support client concerns and escalations and provide cross-functional technical and functional assistance
• Participate in industry events, partner engagement, global networking groups, and internal innovation and change initiatives

Financial Software Implementation Consultant