Technical Customer Success

• Own the health of the Zendesk queue
• Serve as the first point of contact for critical, high-impact escalations
• Participate in the 24/7 on-call rotation, including weekends
• Coach and mentor Customer Success Engineers
• Help close capability gaps through training, hiring, and documentation
• Lead complex technical investigations, including debugging, source code analysis, and root cause analysis
• Drive process improvements, automation, and AI adoption
• Build trusted senior-level relationships with key Enterprise customers
• Partner with Account Management to identify customer risk early
• Feed support data to Product and Engineering
• Evolve support policies as Tyk scales
• Represent Customer Success Engineering in company-wide initiatives

Customer Success Engineer, Pod Lead

Growth Marketing

• Own campaigns and launches end-to-end, including briefs, assets, copy, execution, and reporting
• Run owned, sponsored, and community events from invitations through follow-up
• Manage event logistics, outreach, on-the-day readiness, and attendee-to-pipeline follow-up sequences
• Use AI tools such as Claude or ChatGPT for research, drafts, campaign builds, and reporting
• Turn priorities into scoped plans with timelines, owners, and success metrics
• Coordinate across Marketing, Sales, and Product to keep go-to-market initiatives moving
• Track and report initiative metrics including influenced pipeline, cost, conversion, and attendance
• Use results to determine subsequent marketing actions
• Help move Tyk marketing into the AI era and shape the direction of the marketing team

Customer Success Engineer, Pod Lead

Growth Marketing Manager