Unisinos

Operations

• Ensure the availability and continuous operation of IT infrastructure, including servers, networks, storage systems, and operating systems
• Proactively monitor and resolve incidents and problems, minimizing downtime and improving the reliability of the environment
• Provide technical support to Level 2 and Level 3 support teams and end-user departments in resolving complex tickets
• Document processes, technical procedures, and implemented changes
• Participate in infrastructure projects, including deployments, migrations, and capacity expansions
• Apply security and compliance best practices, including patching, access controls, and hardening
• Automate operational routines, such as backups, updates, and scripts

Explore Mid-Level Infrastructure and Operations Analyst – IT at Unisinos. Review requirements and application details.