Universal Language Service, Inc.

Translator

• Provide accurate, impartial, and professional ASL interpreting for scheduled in-person assignments at customer locations
• Provide remote interpreting when in-person assignments are not scheduled, as directed by operational needs
• Maintain professional interpreting standards, confidentiality, and compliance with contract and credentialing requirements
• Travel to assigned customer locations throughout the designated service area
• Support customer training and demonstrations on FaceTok and ULS scheduling platforms
• Assist customers with platform navigation, service requests, and language access processes
• Perform onsite language access support in accordance with applicable Statements of Work
• Complete light administrative and customer support activities
• Process and coordinate Sign Language appointments, including ODHH-related requests
• Support appointment documentation, status updates, and coordination with Scheduling and Operations teams
• Resolve service coordination issues and escalate concerns through appropriate channels
• Conduct outreach to inactive interpreters for reactivation efforts
• Support email marketing and recruitment campaigns
• Assist with interpreter engagement, onboarding coordination, and workforce development
• Mentor and provide professional guidance to student or intern ASL interpreters as needed
• Identify and communicate interpreter coverage gaps and recruitment opportunities
• Support special projects, customer initiatives, and operational improvement efforts
• Participate in required meetings, training, and professional development activities
• Perform other duties as assigned based on business needs and customer agreements

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ASL Interpreter, Language Access Support