Universal Strategic Advisors LLC

Program Manager

• Support the Program Director in strategic planning, multi-state program implementation, staff management, and overall operations
• Serve as the secondary point of contact with the Office of Refugee Resettlement (ORR)
• Engage with Federal Field Specialists, Project Officers, and required partners on service delivery, consultation, and quality assurance reporting
• Act on behalf of the Program Director during their absence, including decision-making for time-sensitive case and operational matters
• Oversee day-to-day Home Study (HS) and Post-Release Services (PRS) operations
• Ensure home studies, safety and well-being checks, case management, and intensive engagements are completed within ORR-required timeframes
• Lead quality assurance activities, including case file reviews, report quality checks, and corrective action follow-up
• Supervise regional supervisors, case manager supervisors, and other lead staff
• Ensure staff set attainable goals and receive regular coaching and performance feedback
• Develop, maintain, and quarterly update the documented staffing plan
• Coordinate onboarding, background check clearance, and initial and annual ORR training requirements
• Monitor contractual, legal, regulatory, fiscal, and audit compliance
• Escalate risks to the Program Director
• Assist in preparing and submitting reports on outcomes, deliverables, financials, and compliance measures
• Safeguard confidential child and sponsor records
• Model and reinforce a trauma-informed, culturally responsive, mission-driven culture

Assistant Program Director – Child Welfare