Upland Software

Database Administrator

• Provide operational database services to Upland Software in a production role
• Assist the Cloud Operations team with migrating MySQL 5.6 to 8.0.43
• Own database infrastructure design and ensure optimal performance, availability, and reliability
• Work with Development to develop strategic solutions to recurring problems
• Own, track, and resolve database-related incidents and requests within SLAs
• Review database backup, maintenance, and monitoring reports to identify and resolve service issues
• Respond to database-related alerts and escalations
• Maintain communication with technology customers about request status
• Initiate and perform changes on production systems and proactively escalate unresolved issues
• Manage 19+ MySQL instances across five AWS regions on RDS and EC2
• Oversee DocumentDB and DynamoDB clusters for high availability and scalability
• Implement backup, recovery, and disaster recovery strategies
• Ensure PCI DSS compliance and secure encryption of data at rest and in transit
• Partner with Development and CloudOps teams to deliver resilient, high-performance database solutions
• Maintain and optimize Amazon RDS, DocumentDB, and DynamoDB environments
• Monitor and tune database performance, capacity, and replication
• Manage cross-region read replicas, multi-AZ deployments, and failover procedures
• Implement and verify automated backup and recovery systems
• Monitor with CloudWatch, CloudTrail, Alert Logic, and SNS notifications
• Conduct disaster recovery testing and maintain failover documentation
• Identify cost optimization opportunities for storage, backups, and data transfer
• Coordinate database alerting, escalation, and response across global teams

Senior Database Administrator