Demonstrates expertise in fraud risk management, compliance, and product management, with a strong ability to translate complex business needs into actionable requirements. Proven track record in leading cross-functional teams and driving product lifecycle initiatives in authentication and identity management.

Highest-signal resume keywords

Fraud Risk ManagementProduct ManagementCompliance and Regulatory KnowledgeData-Driven Problem SolvingCross-Functional Collaboration

About the role

Key responsibilities & impact

Support the MIAM business in performing risk assessments and analyzing and updating policies, frameworks, standards, and processes as a first-line-of-defense function
Execute fraud risk management activities to ensure documents, projects, programs, processes, and product initiatives comply with regulatory and legal requirements and fraud policies and standards
Partner with lines of business, Compliance and Risk Management, Audit Services, Legal, and regulators on enterprise fraud management initiatives
Write detailed requirements and documentation describing how tools and systems need to function based on business direction and objectives
Use Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities and propose solutions
Create and maintain product roadmaps and improve performance
Translate product and experience opportunities into initiatives, requirements, epics, and features, and drive execution strategy
Shepherd complex product and experience opportunities from ideation through market validation with business, UX, technology, operations, marketing, and other stakeholders
Lead business case artifacts and hypotheses for scoping and prioritization
Analyze and report product and experience performance against KPIs/KRIs using advanced data-driven problem-solving techniques
Generate insights using varied tools and resources to inform product and experience improvements
Lead cross-functional product teams and coordinate product development aligned with strategic priorities
Prepare presentations and communication materials for diverse audiences, including senior leadership
Conduct internal and external research and situational analysis to apply industry best practices and trends
Drive big-picture thinking and clarity among teams and stakeholders
Apply advanced knowledge of business, technology, UX, and relevant processes, plus academic product management knowledge
Serve as a resource to team members and assist with onboarding new employees
Ensure risks associated with business activities are identified, measured, monitored, and controlled under risk and compliance policies

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
6 years of operations experience in a relevant functional area, including financial services, Fraud, AML, compliance, risk, audit, third party risk management, or related operational areas supporting fraud risk management initiatives
4 years of fraud, compliance, risk, audit, or regulatory-related experience with accountability for projects, programs, processes, or policies
Knowledge of relevant laws, regulatory and compliance requirements, industry regulations, and regulatory data sources
Analytical, organizational, and problem-solving abilities with high attention to detail to identify fraud risks and trends
Strong communication skills and ability to collaborate and execute with cross-functional teams, all organizational levels, and external regulatory agencies
Experience translating complex business needs into actionable requirements for technical development and analytical teams
Experience collaborating with engineering, design, security, and risk teams to deliver secure and user-friendly authentication capabilities
Experience supporting the product lifecycle for authentication solutions from ideation through launch and iteration
Experience in Product Management, Business Analysis, or a related role involving authentication or identity and access management (IAM)
Knowledge of industry best practices, emerging trends, and regulatory considerations in authentication and identity management
Must not require immigration support now or in the future; USAA does not provide visa sponsorship

Benefits

Comp & perks

Remote or hybrid flexibility for active-duty military spouses, consistent with policy and business needs
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AssessmentFraud AnalysisProduct Roadmap DevelopmentKPI/KRI ReportingBusiness Case ArtifactsTechnical Requirements DocumentationAuthentication SolutionsIdentity and Access Management (IAM)Situational AnalysisMarket Validation

Soft Skills

Strong Communication SkillsOrganizational AbilitiesAnalytical ThinkingAttention to DetailCollaboration

Industry Keywords

Financial ServicesAMLRegulatory ComplianceOperational Risk ManagementThird Party Risk ManagementIndustry Best PracticesEmerging TrendsRegulatory Data Sources