Väderstad AB

Customer Support

• Work with authorized dealers, Väderstad employees, farmers, growers, and end users across North America and assigned regions
• Provide product and aftermarket support across the Väderstad product range
• Identify training and aftermarket support needs using field performance, dealer capability, product updates, warranty trends, service cases, customer feedback, and business priorities
• Plan, coordinate, deliver, document, and continuously improve dealer, customer, and employee training
• Provide product demonstrations across North America
• Respond promptly to dealer and customer concerns
• Handle technical and information requests involving delivery, product requirements, product problem resolution, and warranty
• Coordinate service issues and update internal systems and affected customers and stakeholders
• Assist dealers with key customer relationships during onsite customer visits
• Meet regularly with Territory Managers to gather feedback and market intelligence
• Provide internal departments with feedback on customer and dealer concerns
• Resolve product quality and performance issues with Production and P&D
• Manage an annual development plan
• Deliver field issue presentations, non-conformance reports, ECRs, and field reporting
• Support product research and development, parts installations, and parts sales argumentation
• Work extensively with international service, sales enablement, and training teams in Sweden
• Maintain an annual North American training plan and calendar
• Assess dealer and employee capability gaps and prioritize training based on customer and business risk
• Create, standardize, and maintain instructor-led, virtual, online, video, audio, presentation, assessment, and job-aid content
• Coordinate subject-matter experts to develop, review, approve, and deliver training
• Plan and administer training logistics, including locations, schedules, instructors, machines, tools, safety equipment, registration, communications, travel support, catering, invoices, payments, and records
• Administer the learning platform and registration tools for external customers
• Coordinate progressive learning paths covering diagnostics, safe operation, setup, calibration, maintenance, inspections, parts, warranty, and product updates
• Develop knowledge checks and practical assessments and coordinate remediation or follow-up coaching
• Track and report training metrics including registration, attendance, completion, assessment results, dealer coverage, cost, feedback, overdue requirements, and effectiveness
• Maintain document control for training materials and revise content when products, software, campaigns, processes, or policies change
• Share effective training practices and reusable content across North America, Australia, New Zealand, Sweden, and other assigned markets

Inside Product Support Specialist, Training Coordinator