Valiantys

Director

• Lead delivery strategy and operational performance across Germany and Switzerland
• Ensure client engagements meet business, quality, and financial objectives
• Oversee and support Delivery Managers
• Enforce delivery standards and align staffing and capacity planning with business needs
• Partner with Consulting, Practices, Sales, and Finance to drive continuous improvement and client satisfaction
• Define staffing budgets, rolling forecasts, and pay planning
• Define strategic direction for delivery processes and ensure compliance with the Project Management Framework
• Lead transformation initiatives and ensure engagement readiness and delivery standards
• Oversee client engagement scope, risks, responsibilities, and timelines
• Monitor project performance, margins, client satisfaction, governance, and delivery standards
• Own staffing and resource allocation and ensure effective handovers
• Forecast skill demand, allocate resources, adjust budgets, and develop contingency plans
• Manage staffing budgets, financial performance, variances, and commercial documents
• Manage Delivery Managers and foster a high-performance culture
• Support team development, onboarding, recruitment, and certifications
• Act as escalation point for client delivery issues
• Collaborate with Sales to secure deals and ensure delivery alignment
• Analyze client feedback and drive improvements
• Implement delivery-process improvements and contribute to new service offerings and AI innovation
• Promote team learning and stay current on industry trends
• Report to the Head of Delivery EMEA
• Collaborate with Consulting, Sales, Practice, People & Culture, Finance, and other Delivery Directors

Delivery Director – Germany & Switzerland