Vector Solutions

Data Scientist

• Own the operational design of the customer lifecycle journey, including process and system builds for onboarding, adoption, support, renewal, and expansion
• Build scalable workflows across CX functions, including onboarding playbooks, escalation paths, and proactive outreach frameworks
• Identify and remove operational friction through automation or self-service
• Use AI to reduce manual work across CX operations and build and run agents for recurring workflows
• Evaluate AI use cases and present evidence-based recommendations to stakeholders
• Administer and own the CX platform stack, including the customer success platform and Salesforce
• Configure health scores, churn risk signals, journeys, plays, and segmentation
• Maintain accurate customer data in CX platforms
• Own CX requirements for integrations with sales and marketing systems, partnering with Marketing Ops and Revenue Ops
• Build operational reporting and dashboards covering customer health, churn risk, adoption, and team activity
• Translate metrics and trends into actionable decisions for Customer Success, Services, and Renewals teams
• Lead cross-functional CX initiatives from process and system design through completion
• Work with the Chief Customer Officer and CX leadership on recommendations, tradeoffs, and progress
• Mentor colleagues across Customer Operations
• Support rollout of new CX processes through documentation and system changes

Manager, Data & CX Operations

Engineer

• Build, test, and refine prototypes and features applying AI and machine learning models, including large language models, to Vector’s SaaS products
• Write, debug, and maintain application code integrating AI/ML APIs and services into existing product workflows
• Support data preparation, labeling, and pipeline tasks needed to train, fine-tune, or evaluate AI models
• Execute experiments designed by senior engineers, document results, and summarize findings for team review
• Collaborate with QA to test AI-driven features for accuracy, reliability, and performance before release
• Assist in monitoring deployed AI features for performance issues and escalate problems to senior engineers
• Contribute to internal documentation of AI workflows, model usage guidelines, and known limitations
• Participate in code reviews and incorporate feedback from senior engineers and technical leads
• Stay current on emerging AI tools and techniques relevant to assigned project work
• Perform other duties as assigned

Research and Development Engineer

Operations

• Support account assignment, territory alignment, and coverage planning processes across sales and post-sale teams
• Analyze GTM performance across bookings, renewals, pipeline, productivity, territory coverage, capacity, and other key business metrics
• Develop and maintain recurring reporting and analyses for GTM leaders
• Analyze performance by sector, product, team, territory, and sales motion to identify trends, gaps, and opportunities
• Support annual and in-year territory, capacity, and quota planning activities
• Assist with analyses supporting market segmentation, account coverage, renewal performance, and land-and-expand opportunities
• Translate data and analysis into clear takeaways, recommendations, and presentations for GTM leadership
• Partner with Sales, Customer Success, Revenue Operations, Finance, Enablement, and sector leadership on ad hoc analyses and strategic projects
• Support analysis of pricing performance, including discounting, deal trends, product mix, and other commercial metrics
• Support pricing and packaging analyses for existing and new offerings
• Support pricing and deal governance processes, including discount guardrails, approval workflows, and reporting
• Help identify opportunities to improve commercial processes through data and analysis
• Support annual and in-year compensation and incentive design
• Support compensation plan documentation hygiene, crediting rules, exceptions governance, and policy inputs

Manager, Data & CX Operations

Research and Development Engineer

Analyst, GTM Strategy – Operations