Vio.com

Account Manager

• Own day-to-day relationships with assigned accommodation supply accounts
• Act as primary point of contact for bedbanks and wholesalers
• Conduct regular business reviews and performance discussions
• Monitor revenue, margin, conversion, price competitiveness, and content quality KPIs
• Identify gaps in rate competitiveness and availability
• Negotiate improved commercial terms, overrides, and tactical promotions
• Identify supply opportunities in priority destinations and segments
• Analyze partner-level performance and provide insights on trends and fluctuations
• Identify and resolve mapping gaps and pricing inconsistencies
• Collaborate with internal teams to improve attribution, reporting clarity, and profitability
• Oversee integration health, connectivity stability, price accuracy, content completeness, and error rates
• Coordinate with technical teams to resolve API, mapping, or availability issues
• Ensure partners meet SLAs and contractual obligations
• Support onboarding of new partners
• Identify opportunities for portfolio expansion and exclusive or secret deals
• Contribute to supply diversification and risk mitigation strategy
• Collaborate with Commercial, Pricing, Connectivity, Finance, and Product teams to optimize partner performance and unlock incremental revenue
• Expand and grow B2B accounts for Vio's OTA

Partnerships Manager